Privacy Policy
Last updated: July 2026
This Privacy Policy explains how Vocalized (“we”, “us”, “our”) collects, uses, and shares information when you use the Vocalized mobile app and vocalized.space (the “Service”).
Data controller: ASKIFY, 61 rue de Lyon, 75012 Paris, France (SIRET 105 109 649 00019). Contact: accounts@vocalized.space.
1. Information we collect
Account data
- Email address and password (authentication via Supabase Auth)
- Email confirmation status and account creation date
- Plan status (free or paid) and character balance
Voice cloning & speech generation
- Audio samples you record or import for voice training
- Voice names, descriptions, and metadata you enter
- Scripts, briefs, direction hints, and tagged text you submit for TTS or AI script assistance
- Identifiers for voice models linked to your account
Video Avatar
- Photos you capture or select for lip-sync video generation
- Audio tracks you choose from your library or import from your device
- Job metadata (title, duration, status, character charges) while a render is in progress or stored on our servers
Usage & billing metadata
- Characters consumed, clone events, AI assist usage, and rate-limit counters
- Stripe payment and checkout session identifiers (we do not store full card numbers)
- Support or account-related emails sent to or from accounts@vocalized.space
Device permissions
The app may request access to:
- Microphone — record voice samples for cloning
- Camera — capture a photo for Video Avatar
- Photo library / files — import audio, pick clone cover images, or choose avatar photos
- Photos (save) — optionally save generated videos to your device gallery
You can deny permissions in system settings; some features will not work without them.
Local data on your device
- Generated speech files and Video Avatar MP4s saved in the in-app library
- Cached voice profiles, thumbnails, and app preferences
This local content is stored on your phone unless you export, share, or delete it. We do not sync your audio or video library to the cloud.
2. How we use information
We use collected information to:
- Provide voice cloning, directed TTS, Video Avatar rendering, and AI script assistance
- Authenticate you, maintain your character balance, and process purchases
- Send transactional email (sign-up confirmation code, password reset link)
- Prevent abuse, enforce rate limits, and improve reliability
- Comply with legal obligations
We do not sell your personal information.
3. Third-party processors
We share data with service providers only as needed to operate the Service:
- Supabase (EU-hosted) — authentication, database, file storage for temporary Video Avatar inputs, and backend functions
- Fish Audio — voice model training, text-to-speech, and public catalog voices
- OpenAI — optional AI script writing and “direct this line” tagging (included in the Service; not billed separately)
- HeyGen — Video Avatar lip-sync rendering from your photo and audio
- Stripe — payment processing for character packs on vocalized.space
- Resend — transactional email delivery
- Cloudflare — hosting for vocalized.space (marketing, legal pages, and checkout pages)
These providers process data under their own privacy policies and our instructions for delivering the Service.
4. Voice models
- Clones are trained under our platform Fish Audio account and mapped to your user ID in our database.
- Clones are created as public models on Fish Audio in the current version of the Service.
- You may delete clones in the app; we remove associated Fish models and database records when deletion succeeds.
- Voice model export (downloading or transferring trained models outside Vocalized) is not offered.
5. Retention
- Account data — kept while your account is active
- Video Avatar uploads — photo and audio files uploaded for rendering are stored temporarily in Supabase Storage and removed after the job completes or fails
- Completed Video Avatar files on our servers — kept up to 7 days if you have not downloaded them, then deleted
- Usage logs — retained as needed for billing reconciliation, abuse prevention, and legal compliance
6. Account deletion
You can delete your account in Settings. This permanently removes:
- Your Supabase auth account and profile
- Voice models linked to your account on Fish Audio (best effort)
- Your character balance and server-side records tied to your account
- Video Avatar job records and uploaded photo/audio files on our servers
- Temporary generated speech files stored on our servers for delivery
Files already saved on your device (generated speech, videos, cached data) remain until you delete them in the app or uninstall Vocalized.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, email accounts@vocalized.space. We will respond within a reasonable time as required by applicable law.
If you are in the European Economic Area, our primary backend is hosted in the EU (Supabase EU region). You may also lodge a complaint with your local data protection authority.
8. Children
The Service is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. Contact us if you believe a child has provided us data.
9. Security
We use industry-standard measures including encrypted connections (HTTPS/TLS), server-side storage of provider API keys, and access controls on backend data. No method of transmission or storage is 100% secure.
10. International transfers
Some providers (for example Fish Audio, OpenAI, HeyGen, and Stripe) may process data in countries outside your own. We use providers that offer appropriate safeguards where required.
11. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated in the app or by email where appropriate.
12. Contact
Privacy questions or requests: accounts@vocalized.space